{"id":32639,"date":"2024-05-24T11:57:09","date_gmt":"2024-05-24T03:57:09","guid":{"rendered":"https:\/\/www.curtin.edu.au\/students\/?page_id=32639"},"modified":"2026-09-17T09:28:26","modified_gmt":"2026-09-17T01:28:26","slug":"respondus","status":"publish","type":"page","link":"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/respondus\/","title":{"rendered":"Respondus Monitor with Lockdown Browser help"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Curtin uses Respondus Monitor with Lockdown Browser for remote invigilation of online tests and exams. Staff members can find information on how to set up and use Respondus Monitor with Lockdown Browser in the staff portal under&nbsp;<a href=\"https:\/\/staffportal.curtin.edu.au\/learning-and-teaching\/toolkits\/apps\/\">Using learning and teaching technologies<\/a>.<\/p>\n\n\n<mimas-block \n        block-name=\"video-panel\"\n        role=\"complementary\"\n        aria-label=\"Video panel\"\n        data-variant=\"content\"\n        data-type=\"short\"\n        data-segment=\"all\">\n\n    \n\n    \n<a class=\"video\" href=\"https:\/\/youtu.be\/WcHuYw488nM?mute=1\" target=\"_blank\" data-fancybox data-ratio=\"16:9\" data-options='{\"smallBtn\" : \"true\"}'>\n                \n        <div class=\"video__button\" data-variant=\"large\">\n        <img decoding=\"async\"\n                src=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1.jpg\"\n                alt=\" - play video\"\n                srcset=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1-150x150.jpg 150w, https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1-740x370.jpg 740w, https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1-768x384.jpg 768w, https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1-1000x500.jpg 1000w, https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1-1536x769.jpg 1536w, https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1.jpg 1920w, https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1-480x240.jpg 480w, https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1-1260x630.jpg 1260w, https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2024\/05\/AMMON-20210914-Curtin-Student_Engagement-Shoot01-Tue14-0327-aspect-ratio-2-1-1-1520x760.jpg 1520w\"\n                sizes=\"(min-width: 2560px) 2560px, (min-width: 1920px) 1920px, (min-width: 1440px) 1440px, (min-width: 1024px) 1024px, (min-width: 768px) 768px\" loading=\"lazy\">\n    <\/div>\n<\/a>\n\n            <div class=\"video-panel__content\">\n            \n                            <h3>Learn more<\/h3>\n<p>Watch our introductory video to learn more about Respondus Monitor with Lockdown Browser.<\/p>\n\n            \n                    <\/div>\n    <\/mimas-block>\n\n\n<h3 class=\"wp-block-heading\"><strong>Using Respondus Monitor with Lockdown Browser<\/strong><\/h3>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-How-do-I-set-up-and-use-Respondus-Monitor-with-Lockdown-Browser?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"How-do-I-set-up-and-use-Respondus-Monitor-with-Lockdown-Browser?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-How-do-I-set-up-and-use-Respondus-Monitor-with-Lockdown-Browser?\">How do I set up and use Respondus Monitor with Lockdown Browser?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"How-do-I-set-up-and-use-Respondus-Monitor-with-Lockdown-Browser?\" aria-hidden=\"true\">\n                    <p><span style=\"font-size: 14pt\"><a href=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2019\/08\/RLDB-Quick-Start-Guide-Bb-Student.pdf\" target=\"_blank\" rel=\"noopener\">Review the quick start guide for students<\/a><\/span><\/p>\n<p><span style=\"font-size: 14pt\"><strong>1) Download &amp; Install<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt\"><a href=\"https:\/\/download.respondus.com\/lockdown\/download.php?id=962135028\" target=\"_blank\" rel=\"noopener\">Download the student software<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt\">Read these <a href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409607231003-How-do-I-install-LockDown-Browser\" target=\"_blank\" rel=\"noopener\">instructions<\/a> on how to download the software\u00a0<\/span><\/li>\n<li><span style=\"font-size: 14pt\"><strong>PC<\/strong>: Watch this <a href=\"https:\/\/youtu.be\/gDLrCzOlhds\" target=\"_blank\" rel=\"noopener\">video<\/a> for a demonstration for Windows computers<\/span><\/li>\n<li><span style=\"font-size: 14pt\"><strong>MAC:<\/strong> Watch this <a href=\"https:\/\/youtu.be\/3JIdwDvGqRo\" target=\"_blank\" rel=\"noopener\">video<\/a> for a demonstration for MACs<\/span>\n<ul>\n<li><a href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409595659931-macOS-10-15-x-and-newer-Camera-and-Microphone-Permissions\">Follow these instructions<\/a>\u202fto manually grant LockDown Browser permission to access your camera and microphone.<\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-size: 14pt\"><strong>Chromebook:<\/strong> Watch this <a href=\"https:\/\/youtu.be\/EJoBx6HrZak\" target=\"_blank\" rel=\"noopener\">video<\/a> for a demonstration for Chromebooks<\/span><\/li>\n<li><span style=\"font-size: 14pt\"><strong>iPad \/ iOS:<\/strong>\u00a0 Not allowed for use<\/span><\/li>\n<\/ul>\n<p>Note that multi-finger swipe gestures should be disabled before undertaking a test using Lockdown Browser. To avoid being prematurely removed from an online test, <a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/Touchpad-Respondus.pdf\" target=\"_blank\" rel=\"noopener\">disable multi-finger swipe gestures [.pdf 302kB].<\/a><\/p>\n<p><span style=\"font-size: 14pt\"><img decoding=\"async\" src=\"https:\/\/support.respondus.com\/hc\/article_attachments\/4410210882587\/Download_page.png\" alt=\"Download_page.png\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt\"><strong>2) Preparation for the Test\/Exam<\/strong><\/span><\/p>\n<ol>\n<li>Ensure You Have Your Blackboard or Canvas Login Details\n<ul>\n<li>These are the same as for your Oasis username and password. These will not be auto filled when using the LockDown Browser.<\/li>\n<\/ul>\n<\/li>\n<li>Ensure you have your student ID card to verify your details during the Respondus authentication process.\n<ul>\n<li>You can <a href=\"https:\/\/students.connect.curtin.edu.au\/app\/answers\/detail\/a_id\/2348\/kw\/id%20card\" rel=\"noopener\">order your student ID card<\/a> online.<\/li>\n<li>If you are unable to obtain a student ID card before your test, acceptable forms of identification include Government issued ID such as a Driver\u2019s License, Passport or National Identification Card.<\/li>\n<li>You may be reported for misconduct if you fail to present your ID card for verification.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><span style=\"font-size: 14pt\"><strong>3) Taking an Exam<br \/>\n<\/strong><\/span><\/p>\n<p>Determine if you are taking your assessment in Blackboard or Canvas.<\/p>\n<p><strong>Blackboard:<\/strong><\/p>\n<p><span style=\"font-size: 14pt\">Launch the Lockdown browser from the desktop. Select the LMS that you are using and select OK.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-46594\" src=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2026\/09\/Blackboard-or-Canvas.png\" alt=\"\" width=\"602\" height=\"246\" \/><\/p>\n<p><span style=\"font-size: 14pt\">Next it will prompt you to log in to OASIS. Select your course, locate the exam, and start the test.<\/span><\/p>\n<p><strong>Canvas:<\/strong><\/p>\n<ul>\n<li>Launch your normal browser and go to Canvas<\/li>\n<li>Click on the test you are taking, and it will launch the Respondus LockDown Browser application<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-46625\" src=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2026\/09\/canvas.png\" alt=\"\" width=\"602\" height=\"206\" \/><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Select \u201cOpen Lockdown Browser\u201d. Note that if Lockdown browser is not installed, it will prompt you to download the application<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1080,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">The lockdown browser will open and take you to the test instructions page. To start the test, select \u201cBegin\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt\">Once the exam has started, students are locked into the exam. They\u2019re unable to print, copy, go to other web addresses, or access other applications on the computer. Web searches, instant messaging, minimizing the browser, and hundreds of other functions are also prevented. Once the exam is completed, students are permitted to exit the browser and their computer will return to its normal state.<\/span><\/p>\n<p><span style=\"font-size: 14pt\"><strong><u>Using a Webcam<\/u><\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt\">If your exam requires the use of a webcam (Respondus Monitor), you\u2019ll be guided through a brief set of screens prior to the start of the exam.<\/span><\/p>\n<p><span style=\"font-size: 14pt\">The first screen is a webcam check, where you can make sure the webcam is working properly. Follow the instructions for each step carefully.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.respondus.com\/hc\/article_attachments\/4409595674267\/618425ef47d2c.png\" alt=\"startup sequence\" width=\"997\" height=\"564\" \/><\/span><\/p>\n<p><span style=\"text-decoration: underline\"><strong>Identity Verification<\/strong><\/span><\/p>\n<p>When photographing your Student ID during the set up process, <strong>the card should fill the entire frame<\/strong><span style=\"font-size: 1.8rem\"> such as in the image below. Position the ID card in front of the camera and make sure the photo of the card is clear. If the photo is unclear, adjust the card and retake the image.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-38397\" src=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/06\/Curtin-Student-ID-Example-592x370.jpg\" alt=\"\" width=\"592\" height=\"370\" \/><\/p>\n<p><span style=\"font-size: 1.8rem\">Do not position the ID card next to your face.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-38421\" src=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/06\/Cropped-medium-Incorrect-ID-1.jpg\" alt=\"\" width=\"491\" height=\"370\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline\"><strong>Environment Check<\/strong><\/span><\/p>\n<p>If you are required to conduct an environment check, where possible:<\/p>\n<ol>\n<li>Show Your Desk Area<br \/>\n\u2022 Use your webcam to pan slowly across your desk.<br \/>\n\u2022 Ensure the desk is clear of all unauthorised materials, including books, notes, electronic devices (except the one used for the exam), and writing aids unless explicitly permitted.<\/li>\n<li>Show the Surrounding Room<br \/>\n\u2022 Rotate your webcam 360 degrees to show the entire room.<br \/>\n\u2022 Include under the desk, behind the monitor, and any adjacent surfaces.<\/li>\n<li>Show Wall Materials<br \/>\n\u2022 Zoom in on any posters, whiteboards, or papers on the walls.<br \/>\n\u2022 If there are calendars, notes, or diagrams, show them clearly to confirm they are not related to the exam content.<\/li>\n<li>Confirm No Other People Are Present<br \/>\n\u2022 Clearly show that no one else is in the room.<\/li>\n<\/ol>\n<p><span style=\"font-size: 14pt\">Once the exam begins, a \u201cRecording\u201d icon will appear at the top right of the screen.<\/span><\/p>\n<p><span style=\"font-size: 14pt\">Do not attempt to exit the exam until you\u2019re finished. Additionally, you won\u2019t be able to print, copy, access other applications, or go to other websites during the exam.<\/span><\/p>\n<p><span style=\"font-size: 14pt\">When the exam is submitted for grading, the webcam will stop recording and you may exit LockDown Browser.<\/span><\/p>\n<p><span style=\"font-size: 14pt\"><strong><u>Early Exit<\/u><\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt\">If a student needs to exit the exam before submitting it, for example in case of an emergency or internet failure, they are required to enter a reason for exiting the exam early. (Instructors can then view this within the LockDown Browser dashboard.)<\/span><\/p>\n<p><span style=\"font-size: 14pt\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.respondus.com\/hc\/article_attachments\/4409604318619\/618425efddaa1.gif\" alt=\"early exit button\" width=\"431\" height=\"152\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.respondus.com\/hc\/article_attachments\/4409604318875\/618425f0493be.gif\" alt=\"early exit reason\" width=\"556\" height=\"233\" \/><\/span><\/p>\n<p>It is important to follow the set up and assessment instructions carefully. Failing to propertly show appropriate photo identification or conduct an environment check for example, may result in an <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/rights\/academic-integrity\/\" target=\"_blank\" rel=\"noopener\">Academic Integrity Warning or an allegation of Misconduct<\/a> being lodged.<\/p>\n<p><span style=\"font-size: 14pt\">Another helpful tool is the\u00a0<a href=\"https:\/\/web.respondus.com\/he\/lockdownbrowser\/resources\/#student\" target=\"_blank\" rel=\"noopener noreferrer\">LockDown Browser Student Quick Start Guide.<\/a><\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-How-do-I-test-my-Respondus-set-up-and-when-should-I-do-this?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"How-do-I-test-my-Respondus-set-up-and-when-should-I-do-this?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-How-do-I-test-my-Respondus-set-up-and-when-should-I-do-this?\">How do I test my Respondus set up and when should I do this?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"How-do-I-test-my-Respondus-set-up-and-when-should-I-do-this?\" aria-hidden=\"true\">\n                    <p><span style=\"font-size: 14pt\">It is strongly recommended to perform an equipment check\u00a0test at least a week before your test on the computer in which you will sit the test. This allows you to test your webcam, microphone and audio to ensure they are set up correctly.<\/span><\/p>\n<p><span style=\"font-size: 14pt\">Follow these instructions to<em>\u00a0<\/em><a href=\"https:\/\/www.curtin.edu.au\/wp-content\/uploads\/sites\/8\/2024\/09\/How-to-enrol-in-Respondus-system-check-3.9.2024.pdf\" target=\"_blank\" rel=\"noopener\">self-enrol in the <em>Respondus Monitor with Lockdown Browser System Check Test<\/em><\/a> [.pdf 753kb] within the Blackboard Organisations tab to test your set up<em>.<\/em><\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-How-can-I-prevent-Respondus-from-flagging-my-behaviour?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"How-can-I-prevent-Respondus-from-flagging-my-behaviour?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-How-can-I-prevent-Respondus-from-flagging-my-behaviour?\">How can I prevent Respondus from flagging my behaviour?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"How-can-I-prevent-Respondus-from-flagging-my-behaviour?\" aria-hidden=\"true\">\n                    <p><span style=\"font-size: 14pt\">Make sure your entire face is visible<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt\">Ensure your workspace is well lit\u00a0and that no one else is present or likely to walk past.<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Your facial features should always be visible within the camera view. Your head should be distinguishable from the background.<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Don\u2019t wear a hat or anything that can darken or obscure your face.<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Face the computer screen and camera, and avoid looking around.<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Avoid covering your face with your hands.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt\">Avoid noise<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt\">Use a quiet room with limited background noise.<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Do not wear headphones, Respondus needs to hear what you hear.<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Don\u2019t have music playing.<\/span><\/li>\n<\/ul>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Where-can-I-learn-about-Accessibility-tools-and-Respondus?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Where-can-I-learn-about-Accessibility-tools-and-Respondus?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Where-can-I-learn-about-Accessibility-tools-and-Respondus?\">Where can I learn about Accessibility tools and Respondus?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Where-can-I-learn-about-Accessibility-tools-and-Respondus?\" aria-hidden=\"true\">\n                    <p>Lockdown Browser meets all web content <a href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409595429659-Accessibility-with-LockDown-Browser\" target=\"_blank\" rel=\"noopener\">accessibility guidelines<\/a> and works with many assistive technologies.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block>\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting <\/h3>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-What-should-I-do-if-the-system-is-not-working?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"What-should-I-do-if-the-system-is-not-working?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-What-should-I-do-if-the-system-is-not-working?\">What should I do if the system is not working?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"What-should-I-do-if-the-system-is-not-working?\" aria-hidden=\"true\">\n                    <p>1) Start LockDown Browser, log in to Blackboard, and select a unit using Lockdown browser.<\/p>\n<p>2) Select the &#8220;Help Center&#8221; button from the toolbar in LockDown Browser.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-636\" src=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2016\/08\/helpcenter-toolbar.png\" alt=\"\" width=\"402\" height=\"58\" \/><\/p>\n<p>3) The Help Center screen now appears. Select the appropriate application in use \u2013\u00a0<strong>LockDown Browser only<\/strong>\u00a0or\u00a0<strong>LockDown Browser with a webcam<\/strong>.<\/p>\n<p>The following screen will appear:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13682\" src=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2019\/09\/Monitor_Help_Center.png\" alt=\"\" width=\"869\" height=\"569\" \/><\/p>\n<p>4) Select &#8220;Run Webcam Check&#8221; to ensure the webcam is working properly.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13689\" src=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2019\/09\/Webcam_Check.png\" alt=\"\" width=\"869\" height=\"428\" \/><\/p>\n<p>5) Return to the main screen in Help Center and select the option &#8220;System Check&#8221;.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13683\" src=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2019\/09\/Monitor_Help_Center_check.png\" alt=\"\" width=\"869\" height=\"569\" \/><\/p>\n<p>6) When the System Check is complete, a set of images will appear across the top of the screen. A green mark indicates that the item meets the system requirements; a red X may indicate a problem for that item.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13680\" src=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2019\/09\/System_Check_icons.png\" alt=\"\" width=\"869\" height=\"290\" \/><\/p>\n<p>7) Scroll downward to see detailed results of the network and system check, including bandwidth and latency tests, OS information, a list of applications that are running, etc.<\/p>\n<p>8) Select &#8220;Email results&#8221; to send the System Check results.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13684\" src=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2019\/09\/System_Check_email.png\" alt=\"\" width=\"869\" height=\"675\" \/><\/p>\n<p>9) The help desk can review the results that were sent by email. The student will receive a copy of the same email.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13685\" src=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2019\/09\/HelpCenter-email.png\" alt=\"\" width=\"825\" height=\"796\" \/><\/p>\n<p>10) Connect with a <strong><a href=\"https:\/\/web.respondus.com\/student-help-livechat\/\" target=\"_blank\" rel=\"noopener\">Respondus Live Chat Help Agent<\/a><\/strong> if the program is still not working.<\/p>\n<p>11) If you are unable to connect to the Live Chat Help Agent, <a href=\"https:\/\/support.respondus.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noopener\"><strong>log a support ticket with Respondus<\/strong><\/a>.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-How-do-I-fix-the-system-if-I'm-using-a-MAC?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"How-do-I-fix-the-system-if-I'm-using-a-MAC?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-How-do-I-fix-the-system-if-I'm-using-a-MAC?\">How do I fix the system if I&#8217;m using a MAC?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"How-do-I-fix-the-system-if-I'm-using-a-MAC?\" aria-hidden=\"true\">\n                    <p>If you are using LockDown Browser for the first time, <a href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409595659931-macOS-10-15-x-and-newer-Camera-and-Microphone-Permissions\" target=\"_blank\" rel=\"noopener\">follow these instructions<\/a> to manually grant LockDown Browser permission to access your camera and microphone.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-How-do-I-avoid-being-removed-from-an-online-test?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"How-do-I-avoid-being-removed-from-an-online-test?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-How-do-I-avoid-being-removed-from-an-online-test?\">How do I avoid being removed from an online test?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"How-do-I-avoid-being-removed-from-an-online-test?\" aria-hidden=\"true\">\n                    <p>Respondus Monitor with Lockdown Browser will automatically close if a student uses multi-finger swipe gestures on their computer&#8217;s trackpad. To avoid being prematurely removed from an online test, <a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/Touchpad-Respondus.pdf\" target=\"_blank\" rel=\"noopener\">disable multi-finger swipe gestures [.pdf 302kB].<\/a><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block>\n\n\n<h3 class=\"wp-block-heading\">More about Respondus <\/h3>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Why-do-I-need-to-use-Respondus?-Is-my-data-safe?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Why-do-I-need-to-use-Respondus?-Is-my-data-safe?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Why-do-I-need-to-use-Respondus?-Is-my-data-safe?\">Why do I need to use Respondus? Is my data safe?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Why-do-I-need-to-use-Respondus?-Is-my-data-safe?\" aria-hidden=\"true\">\n                    <p>Curtin is using Respondus Monitor with Lockdown Browser to ensure that students are not breaching academic integrity standards when they are taking online tests and exams. This helps to ensure assessment integrity and fairness for all students.<\/p>\n<p>A full Privacy Impact Assessment has been conducted at Curtin to ensure that Respondus is set up in a way that student privacy and data security are protected to the highest possible standard.<\/p>\n<p><a href=\"https:\/\/s30991.pcdn.co\/about\/wp-content\/uploads\/sites\/5\/2024\/06\/Privacy-Statement-Final_2024.pdf\" target=\"_blank\" rel=\"noopener\">Read Curtin&#8217;s Privacy Statement<\/a>.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-What-if-I-don\u2019t-want-to-use-Respondus?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"What-if-I-don\u2019t-want-to-use-Respondus?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-What-if-I-don\u2019t-want-to-use-Respondus?\">What if I don\u2019t want to use Respondus?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"What-if-I-don\u2019t-want-to-use-Respondus?\" aria-hidden=\"true\">\n                    <p>Regular surveys suggest that students generally become comfortable with remote invigilation once they have used it, and they value the ability to take tests remotely.<\/p>\n<p>Students who request an alternative arrangement on the basis of a\u00a0<a href=\"https:\/\/www.curtin.edu.au\/students\/personal-support\/disability\/cap\/\" rel=\"noopener\">Curtin Access Plan (CAP)<\/a>\u00a0will be managed in accordance with approved reasonable adjustments in the CAP.<\/p>\n<p>Approved alternative examinations will be managed as per the Alternative Examination Arrangements Procedur<em>e<\/em>\u00a0found in the\u00a0<a href=\"https:\/\/policies.curtin.edu.au\/findapolicy\/index.cfm\" rel=\"noopener\">Assessment and Student Progression Manual.<\/a><\/p>\n<p>Student requests for alternative arrangements based solely on privacy grounds will only be considered in exceptional circumstances.\u00a0The Academic Registrar will determine these requests on an individual case basis in consultation with the relevant School.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-What-are-the-terms-and-conditions-of-using-Respondus?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"What-are-the-terms-and-conditions-of-using-Respondus?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-What-are-the-terms-and-conditions-of-using-Respondus?\">What are the terms and conditions of using Respondus?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"What-are-the-terms-and-conditions-of-using-Respondus?\" aria-hidden=\"true\">\n                    <p>View the full <a href=\"https:\/\/web.respondus.com\/tou-monitor-student\/\" target=\"_blank\" rel=\"noopener\">terms and conditions of Respondus Montitor with Lockdown Browser<\/a> for student use.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block>\n\n\n<h3 class=\"wp-block-heading\">Need Respondus support?<\/h3>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-How-can-I-seek-Respondus-support?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"How-can-I-seek-Respondus-support?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-How-can-I-seek-Respondus-support?\">How can I seek Respondus support?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"How-can-I-seek-Respondus-support?\" aria-hidden=\"true\">\n                    <p><!-- wp:paragraph --><\/p>\n<p><a href=\"https:\/\/web.respondus.com\/monitor-helpcenter\/\" target=\"_blank\" rel=\"noreferrer noopener\">Help Center<\/a> is a feature within LockDown Browser that enables students to troubleshoot technical issues with their own computer.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:image {\"id\":636} --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"wp-image-636\" src=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2016\/08\/helpcenter-toolbar.png\" alt=\"\" \/><\/figure>\n<p><!-- \/wp:image --> <!-- wp:paragraph --><\/p>\n<p>Students can also connect with a <strong><a href=\"https:\/\/web.respondus.com\/student-help-livechat\/\" target=\"_blank\" rel=\"noreferrer noopener\">Respondus Live Chat Hel<\/a><a href=\"https:\/\/web.respondus.com\/student-help-livechat\/\" target=\"_blank\" rel=\"noreferrer noopener\">p<\/a><a href=\"https:\/\/web.respondus.com\/student-help-livechat\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Agent<\/a> <\/strong>24 hours a day 7 days a week.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>If you are unable to connect to the Live Chat Help Agent, <a href=\"https:\/\/support.respondus.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>log a support ticket with Respondus<\/strong><\/a>.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block>\n\n<mimas-block \n        block-name=\"link-list\"\n        role=\"complementary\"\n        aria-label=\"System help and guides link list\"\n        data-segment=\"all\">\n    \n    \n<div class=\"block-heading\"\n     data-segment=\"dom\"\n     data-style=\"\"\n     data-align=\"default\"\n>\n\n                                <h2 class=\"block-heading__title \" id=\"system-help-and-guides\">System help and guides<\/h2>\n            \n                        \n                        \n            \n                <\/div>\n\n    \n            <ul class=\"link-list\">\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/blackboard\/\" target=\"_top\" aria-label=\"Link to Blackboard\">\n                        Blackboard\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/canvas-help\/\" target=\"_top\" aria-label=\"Link to Canvas\">\n                        Canvas\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/applicantportal\/\" target=\"_top\" aria-label=\"Link to Applicant Portal\">\n                        Applicant Portal\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/elsie\/\" target=\"_top\" aria-label=\"Link to elsie\">\n                        elsie\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/libguides.library.curtin.edu.au\/uniskills\/endnote\" target=\"_top\" aria-label=\"Link to Endnote\">\n                        Endnote\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/estudent\/\" target=\"_top\" aria-label=\"Link to eStudent\">\n                        eStudent\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/ilecture\/\" target=\"_top\" aria-label=\"Link to iLecture\">\n                        iLecture\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/microsoft-teams\/\" target=\"_top\" aria-label=\"Link to Microsoft Teams\">\n                        Microsoft Teams\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/oasis\/\" target=\"_top\" aria-label=\"Link to OASIS\">\n                        OASIS\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/plan-your-timetable\/\" target=\"_top\" aria-label=\"Link to Plan Your Timetable\">\n                        Plan Your Timetable\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/email\/\" target=\"_top\" aria-label=\"Link to Student email\">\n                        Student email\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a class=\"ico-link ico-link--chevron\" href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/turnitin\/\" target=\"_top\" aria-label=\"Link to Turnitin help\">\n                        Turnitin help\n                    <\/a>\n                <\/li>\n                    <\/ul>\n    <\/mimas-block>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Curtin uses Respondus Monitor with Lockdown Browser for remote invigilation of online tests and exams. [&hellip;]<\/p>\n","protected":false},"author":336,"featured_media":0,"parent":4620,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"tags":[],"class_list":["post-32639","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-09-30 00:10:29","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"post_tag","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages\/32639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/users\/336"}],"replies":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/comments?post=32639"}],"version-history":[{"count":5,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages\/32639\/revisions"}],"predecessor-version":[{"id":46643,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages\/32639\/revisions\/46643"}],"up":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages\/4620"}],"wp:attachment":[{"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/media?parent=32639"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/tags?post=32639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}